We’ve solved this specific issue via mail, for anyone else wondering:
If you are having issues with the new update, do the following:
1) Update your header.php and footer.php of your child theme to the latest from the new version of the parent theme.
2) Clear/purge WP site cache
3) Force-refresh the page by pressing CTRL+F5 once or twice in the web browser.
Once you purchase a product from alx.media, you will receive an account and access to the support forums.